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Level 3 Certificate in Principles of Customer Service

  • Champion the customer
  • Support them through their challenge
  • Create effective processes to monitor interactions
  • Close the loop and deliver outstanding service
  • Learn the principles of business
  • Understand how to resolve customer problems
  • Grasp the importance of equality, diversity and inclusion

Customer Service Professionals speak for the company they work for and advocate for the customer. It is their job to resolve customer problems or complaints in a way that satisfies both parties.

It is a difficult, challenging, and rewarding role that not everyone can do. You need to be patient, calm under pressure, methodical yet fair.

As a Customer Services Professional you will:

  • Be calm under pressure
  • Like to help people
  • Have an eye for detail
  • Be confident to speak for the business and advocate for the customer
  • Develop excellent conflict resolution skills
  • Have a calm and positive approach to challenges

You have to take the customer’s thoughts, feelings, and desired outcome in mind when working with business stakeholders to resolve the matter satisfactorily.

Customer services can be a difficult job. You can often be the person stuck in the middle trying to balance the view of the business and the expectations of the customer.

But if you’re someone who is calm under pressure and thrives on a challenge then customer services could be a role you may thrive in.

While customer service jobs are relatively common, and often no training is required, to do the job well, professionally, and stand out in a busy job-market takes knowledge and skill.

The Level 3 Certificate in Principles of Customer Service will give you all the information you need to master the art of great customer service.

You will study the key principles behind customer service, how to manage complaints effectively and how to work with others to bring those complaints to a positive resolution.

If you want to excel in a customer service role then this course will help you do just that.

Customer Service Professionals speak for the company they work for and advocate for the customer. It is their job to resolve customer problems or complaints in a way that satisfies both parties.

It is a difficult, challenging, and rewarding role that not everyone can do. You need to be patient, calm under pressure, methodical yet fair.

As a Customer Services Professional you will:

  • Be calm under pressure
  • Like to help people
  • Have an eye for detail
  • Be confident to speak for the business and advocate for the customer
  • Develop excellent conflict resolution skills
  • Have a calm and positive approach to challenges

You have to take the customer’s thoughts, feelings, and desired outcome in mind when working with business stakeholders to resolve the matter satisfactorily.

Customer services can be a difficult job. You can often be the person stuck in the middle trying to balance the view of the business and the expectations of the customer.

But if you’re someone who is calm under pressure and thrives on a challenge then customer services could be a role you may thrive in.

While customer service jobs are relatively common, and often no training is required, to do the job well, professionally, and stand out in a busy job-market takes knowledge and skill.

The Level 3 Certificate in Principles of Customer Service will give you all the information you need to master the art of great customer service.

You will study the key principles behind customer service, how to manage complaints effectively and how to work with others to bring those complaints to a positive resolution.

If you want to excel in a customer service role then this course will help you do just that.

SALARY INDICATOR

AVERAGE
SALARY AFTER
COMPLETING

Entry Level Salary

£12.5k

Average Salary

£22k

Experienced Salary

£30k
£22k You can earn
an average of
£22,000 a year

Start Your Journey Into Customer Service

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Stand Out…

In a sea of applications, make your CV standout with this customer focused qualification

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Complete Your Course in 6 Weeks!

You can complete your Level 3 Certificate in as little as 6 weeks, and be on the fast-track to a career you love.

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Start Online Today For £9.99

You can begin studying at home from as little as £9.99.

PAYMENT OPTIONS

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OFFER ENDS

Level 3 Certificate in Principles of Customer Service

The Level 3 Certificate in Principles of Customer Service (RQF qualification code: 601/7073/6) is designed to provide you with the knowledge you need to enable you to work in a customer focused industry.

Excellent customer service is critical to the ongoing success of any company and it is vital for all staff to have an excellent understanding of the principles of customer service.

Unit 1: Understand the customer service environment

Unit 2: Principles of business

Unit 3: Understand how to resolve customers’ problems or complaints

Unit 4: Understand customers and customer retention

Unit 5: Understand how to monitor customer service interactions and feedback

Unit 6: Understand equality, diversity and inclusion in the workplace

Unit 7: Understand how to manage incidents and collaborate with other departments in a contact centre

All your study materials will be accessible 24/7, 365 days a year on our world-class online learning platform.

This gives you the ability to learn wherever and whenever you want - on your terms, around your other commitments.

Add on our industry-leading 2 year career support and your dream career is closer than you think!

Get one-to-one help with your CV from our team of expert careers advisers and make sure you are interview ready!

SUCCESS STORIES

If you’re calm under pressure and thrive on a challenge, Customer Service may be your perfect role…

START YOUR NEW CAREER TODAY!

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CONTACT US TODAY

There are several ways to pay for your course. To help you find the funding option that best suits you, your age and circumstances, get in touch today.

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