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Pet Shop Welfare Officer

  • Learn in-depth knowledge of small animal care
  • Understand pet care legislation and protocol
  • Identify common animal diseases
  • Develop an understanding of pet ownership and sales
  • Understand small animal diets and living conditions
  • Educate and encourage customers on good pet care
  • Assess customers and best match ideal pets for them

A Pet Shop Welfare Officer makes sure all animals in their care are well looked after and healthy. This involves feeding and watering, cleaning their accommodation, grooming and checking for any signs of illness.

You’ll educate and advise customers on proper pet care ownership. Helping them make sure that their pet is happy, healthy and has a good quality of life. This could be by informing them on correct housing conditions, hygiene practises or even nutritional needs. So you need to ensure that you’re up to scratch on your pet care know-how.

Other daily tasks include selling pet care products, maintaining stock levels and general store upkeep.

As a Pet Shop Welfare Officer having a genuine passion for animals is important but your role is more than that. You need to be committed to their welfare too.

Therefore, you’ll have to achieve a deeper understanding of pet care. So you’re able to advise customers on their pets’ wellbeing. Excellent communication skills also ensure you’re being articulate. Helping the customer understand what is required of them when owning a pet.

You will also need confidence in handling all sorts of animals without any fear. As well as some flexibility within your schedule to allow for different shift times during weekdays or weekends.

It’s a requirement that an employee holds the Level 3 Award for Pet Care in Retail qualification by law. The qualification develops your expertise in pet care and follows government legislation which all pet shops must adhere to.

Therefore, this crucial qualification is essential to running the business and will make your application stand out. It demonstrates to potential employers that you are interested in pet care. And have the know-how to perform the role properly.

A Pet Shop Welfare Officer makes sure all animals in their care are well looked after and healthy. This involves feeding and watering, cleaning their accommodation, grooming and checking for any signs of illness.

You’ll educate and advise customers on proper pet care ownership. Helping them make sure that their pet is happy, healthy and has a good quality of life. This could be by informing them on correct housing conditions, hygiene practises or even nutritional needs. So you need to ensure that you’re up to scratch on your pet care know-how.

Other daily tasks include selling pet care products, maintaining stock levels and general store upkeep.

As a Pet Shop Welfare Officer having a genuine passion for animals is important but your role is more than that. You need to be committed to their welfare too.

Therefore, you’ll have to achieve a deeper understanding of pet care. So you’re able to advise customers on their pets’ wellbeing. Excellent communication skills also ensure you’re being articulate. Helping the customer understand what is required of them when owning a pet.

You will also need confidence in handling all sorts of animals without any fear. As well as some flexibility within your schedule to allow for different shift times during weekdays or weekends.

It’s a requirement that an employee holds the Level 3 Award for Pet Care in Retail qualification by law. The qualification develops your expertise in pet care and follows government legislation which all pet shops must adhere to.

Therefore, this crucial qualification is essential to running the business and will make your application stand out. It demonstrates to potential employers that you are interested in pet care. And have the know-how to perform the role properly.

SALARY INDICATOR

AVERAGE
SALARY AFTER
COMPLETING

Part Time Salary

£10k

Average Salary

£18k

Management Salary

£25k
£18k You can earn
an average of
£18,000 a year

Start Your Journey Into A Career You Love!

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Make a Difference to Animal's lives

As a Pet Shop Welfare Officer, you'll be able to make a real difference to the lives of the animals you sell!

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Work Ready…

This qualification has been developed for those working in the pet care industry, or those wanting to pursue a career in this area.

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Complete Your Course in 12 to 18 Months!

You can complete your Level 3 qualification in as little as 12 - 18 months and fit it around your real-world commitments.

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Start Online Today For £9.99

You can begin studying at home from as little as £9.99.

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Pet Shop Welfare Officer

You will learn about a wide range of responsibilities that pet shops are legally required to adhere to. It is an essential qualification that at least one employee in-store must hold.

You’ll develop your understanding of correct pet care protocol. This includes proper feeding methods, enriched housing conditions and grooming techniques. You will then advise customers on how to look after their pet effectively, so they remain healthy.

You’ll cover a range of small animals from reptiles to birds and aquatic species to small mammals. Giving you a comprehensive level of expertise on many common household pets. This knowledge helps you achieve a key objective of your job which is animal welfare.

Level 3 Award for Pet Care in Retail

The course consists of 6 compulsory units.

Unit 1: Advising Customers on Purchasing a Pet

On completion of this unit you will:

  • Know how to find a good match between customer and type of pet
  • Learn the different routes to pet ownership, including rehoming, rescuing and breeders
  • Understand how to provide effective ongoing care and advice
  • Improve your understanding of the legislation related to animal care, ownership and the sale of animals

Unit 2: Animal Accommodation and Enrichment

On completion of this unit you will:

  • Understand the accommodation needs for different pet animals
  • Know the environmental conditions required for different pet animals
  • Develop your knowledge on the effective use of environmental enrichment

Unit 3: Animal Disease, Health and Hygiene

On completion of this unit you will:

  • Understand common diseases found in animals
  • Know preventative measures owners can use with animals
  • Learn the treatment given to animals for common diseases
  • Know health checking procedures used with animals
  • Be able to articulate the importance of an effective care plan
  • Develop your knowledge legislation surrounding cleaning and hygiene
  • Understand cleaning and hygiene procedures

Unit 4: Animal Nutrition

On completion of this unit you will:

  • Understand the nutrient groups that make up a balanced diet
  • Know different food types
  • Be able to articulate different feeding strategies
  • Learn the feeding requirements of animals to ensure a balanced diet
  • Develop your understanding of common animal nutritional problems

Unit 5: Animal as Pets

On completion of this unit you will:

  • Know why different species are kept as pets
  • Understand the classification and history of common pet species
  • Learn about the welfare requirement, regulations and legislation for pet species
  • Cover the ethics of keeping animals as pets

Unit 6: Customer Care and Retail in a Pet Shop

On completion of this unit you will:

  • Understand effective customer care
  • Cover the legal and regulatory responsibilities of operating a pet shop
  • Develop your understanding of stock maintenance

All your study materials will be accessible 24/7, 365 days a year on our world-class online learning platform.

This gives you the ability to learn wherever and whenever you want - on your terms, around your other commitments.

Add on our industry-leading 2 year career support and your dream career is closer than you think!

Get one-to-one help with your CV from our team of expert careers advisers and make sure you are interview ready!

SUCCESS STORIES

UK pet owners spend a total of £57bn on their pets every year…

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There are several ways to pay for your course. To help you find the funding option that best suits you, your age and circumstances, get in touch today.

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